Operations

Operations built so you can originate.

In-house processing, in-house underwriting, dedicated branch UW, and an ops success manager who checks in weekly.

Ops by the numbers

Six commitments — measured monthly.

Every metric here is published internally per branch.

App → clear-to-close in 21 days, half the industry typical of 30–45 days.

Loan fallout rate under 3% — industry average is 7–11%.

Pre-underwrites confirmed in-house within 24 hours of submission.

Tracked monthly per branch, published internally for accountability.

Underwriters assigned to your branch — no rotating processors, no offshore queues.

Your processing team is reachable on Slack. They actually answer.

Ops FAQs

The questions LOs ask when they’re evaluating the ops floor.

A processor, an LOA (above qualifying tier), and a branch underwriter. All in-house, all assigned to your branch.

24 hours from submission — every file, every time. If we miss the SLA we tell you proactively.

Sub-3%, tracked monthly. Industry average is 7–11%, so our rate translates directly to more closings per quarter.

No — every processor is W-2, in-house, US-based. No offshore queues or third-party shops.

See the Floor

30-min walkthrough by a producing LO who’s lived on this ops floor for a year+.