Operations Careers

The work that makes the close.

Processors, underwriters, LOAs, and marketing coordinators — the people who actually close the file. Treated as front-of-house, not backstage.

Roles at Uplend

Three core operations tracks.

Each with a clear comp path, dedicated tooling, and a documented growth trajectory.

In-house, W-2 processors assigned to specific branches. No file-stacking, no offshore queues.

Dedicated branch UW with published SLAs. Sponsorship for additional state licensure on Uplend’s dime.

Loan officer assistants and marketing coordinators assigned to producing LOs at qualifying tier.

Why ops staff stay

Beyond the comp — these are the cultural commitments.

>60% of new ops leads come from internal promotion, with documented progression criteria.

Files per processor tracked monthly with hard caps. No “sink or swim.”

Annual budget for certifications, conferences, and continuing education.

Direct LO/UW/processor Slack channels. No “submit a ticket to talk to your team.”

Ops FAQs

Pay, hours, advancement, and how files actually flow.

W-2 for all in-house ops roles, with full benefits, PTO, and 401k.

Standard business hours per market. Hard caps on file volume per processor enforced monthly.

Documented criteria for processor → senior processor → ops lead. Annual review with promotion paths reviewed quarterly.

Yes — branch-assigned. You get to know your LOs’ borrowers, products, and edge cases.

Join the Ops Team

30-min call with an Uplend ops lead to walk through your background and which roles fit.